Support
Welcome to the Huion Store UK Support Center!
We’re here to help you get the most out of your Huion products. Whether you have questions about ordering, need technical assistance, or want to inquire about warranties, you’ll find all the information you need right here.
1. Contact Us
Support Email
For all general and technical inquiries, please email our dedicated support team:
info@huioneurope.com
We aim to respond to all emails within 24-48 hours on business days (Monday–Friday, 09:00–18:00 GMT).
2. Frequently Asked Questions
Ordering & Shipping
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How long will my order take to arrive?
Delivery within the UK typically takes 1-3 business days. -
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking link.
Payments & Returns
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What payment methods are accepted?
We accept all major credit/debit cards, Shop Pay and PayPal -
How do I return or exchange an item?
If you’d like to return or exchange, please contact us at info@huioneurope.com within 30 days of receipt for instructions.
Warranty & Repairs
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What warranty do Huion products have?
All Huion devices come with a 24-month manufacturer’s warranty. -
How do I submit a warranty claim?
Email info@huioneurope.com with your order number, a description of the issue, and any photos or videos showing the problem.
3. Technical Support
If you’re experiencing driver or connectivity issues, please include:
- Your Huion model number
- Operating system (e.g. Windows 10, macOS 12)
- A brief description of the issue
- Screenshots or error messages, if applicable
Our technical specialists will guide you through troubleshooting steps or arrange a repair if needed.
4. Live Chat
We have a live chat and we do our best to help you as soon as we can.
5. User Manuals & Drivers:
Download the latest drivers, firmware, and user guides:
Huion Official Downloads
Still Need Help?
If you can’t find the answer you’re looking for, just drop us a line at info@huioneurope.com and we’ll be happy to assist!